We care deeply about the quality of our service. How can you tell? We offer some of the best guarantees and warranties in the industry. We want to make sure that once you use Air Quality Dunrite, you never use anybody else. Our commitment to quality customer service has been a driving principle since our beginning in 1989.
We guarantee that our parts and products are the best and our technicians are on time, clean, friendly, polite and drug-free.
Total Comfort Guarantee
Any heating or cooling system we install is guaranteed to meet your comfort expectations for a full 5 years. If the temperature at your thermostat varies more than 3 degrees from your custom design specifications, we will make any repair, modification or replacement necessary to achieve the desired temperature selection at no cost to you.
“No Lemon” Guarantee
With our total replacement “no lemon” guarantee you are protected from a system failure. If the compressor in your air conditioner fails within the first 5 years, we will install a complete, brand new air conditioner at no charge with a new “No Lemon” 5-year guarantee.
If the heat exchanger in your furnace fails within the first 10 years, we will install a completely brand new furnace with a new “No Lemon” 10-year guarantee.
Client Respect Guarantee
We employ only the best professional service technicians in both skill and attitude. Customer service is our top priority and we strive to provide the best service possible with respectful and courteous technicians.
We guarantee our technicians will:
- Be tobacco-free on your property
- Be profanity-free
- Politely answer all your questions
- Leave your home in the same way they found it
- Wear shoe coverings
- Place floor protection on all work and traffic areas.
If your technician fails to meet any of the above criteria, we will give you a complimentary 5-year Air Quality Protection Plan.
Two-Year Satisfaction Guarantee
Your complete satisfaction is extremely important to us. The Two-Year Satisfaction Guarantee assures you will be completely satisfied with any comfort system or component installed by Air Quality Dunrite.
If you are dissatisfied with the craftsmanship, materials or performance of your system or component within 2 years, we will make any repair, modification or replacement necessary to meet your satisfaction.
$500 No Frustration Guarantee
Nothing is worse than a failed heating or cooling system. If your HVAC system fails within two years of installation, we guarantee we will successfully repair it within 24 hours. If we fail to do so, we will give you $500 cash for your inconvenience and discomfort.
At Air Quality Dunrite we are committed to your complete satisfaction with your heating and cooling equipment.
Contact us today for more information on our guarantees or any of our other products and services.